Last updated: October 6, 2026
Therapy of Sounds merchandise is made to order. Please review product details, size guides, color selections, quantities, and your shipping address carefully before placing an order.
Returns and exchanges
Except where required by applicable law, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, personal fit preference, or other customer selection errors.
Colors displayed on screens may vary somewhat from the physical product. Minor variations inherent to printing, embroidery, garment manufacturing, or screen display do not necessarily constitute a product defect.
Nothing in this policy limits consumer rights that cannot lawfully be excluded or restricted.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, materially misprinted, or materially different from what you ordered, contact thetherapysound@gmail.com as soon as possible.
Include your order number, a description of the problem, and clear photographs showing the affected item and issue.
Claims must be submitted to Therapy of Sounds within 30 days after receiving the product.
Do not return or mail an item unless Therapy of Sounds provides instructions to do so.
Claims are reviewed before a remedy is approved. For a qualifying issue, an appropriate remedy may include a replacement or refund, subject to applicable law.
Lost shipments
If tracking has stopped updating and you believe an order has been lost in transit, verify the shipping address and check with the carrier or local postal service where appropriate.
Contact Therapy of Sounds within 30 days after the estimated delivery date.
For a confirmed qualifying loss in transit, an appropriate replacement or refund may be provided.
Packages marked delivered
If carrier tracking shows a package as Delivered but you cannot locate it, check around the delivery location, with other members of the household or building, and with the delivering carrier.
A carrier's Delivered status does not automatically qualify an order for replacement or refund. Therapy of Sounds will assist where reasonably possible, but replacement or refund is not guaranteed when carrier tracking confirms delivery, except where required by applicable law.
Incorrect addresses and returned packages
Customers are responsible for providing a complete and accurate shipping address.
Contact Therapy of Sounds immediately if you discover an address error. Address changes cannot be guaranteed once fulfillment or shipping has progressed.
If a package is returned because of an incorrect or incomplete address, refusal, failure to claim the shipment, or another customer-caused delivery issue, additional shipping charges may apply before the order can be reshipped.
Returned merchandise may be subject to time limits, so contact us promptly after receiving notice of a returned shipment.
Cancellations and order changes
Because products are made to order, production may begin shortly after an order is submitted.
Contact us immediately if you need to request a cancellation or change. Cancellation, size/color changes, design changes, or other order modifications cannot be guaranteed after fulfillment begins.
If an order has already entered production, it may no longer be eligible for cancellation or modification.
Product sizing
Please review the applicable size guide before ordering. Garment measurements may vary within normal manufacturing tolerances.
A product that matches the size ordered but does not fit according to personal preference does not qualify as a wrong-item claim, except where applicable law provides otherwise.
Contact
For merchandise order support: thetherapysound@gmail.com
Please include your order number and relevant photographs when applicable.
